Customer Success Specialist - Agriculture (CPT/Remote)

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Customer Success Specialist Agriculture (Cpt/Remote)

Customer Success Specialist - Agriculture (CPT/Remote) at Datafin in Western Cape | JobFinders
Datafin - Western Cape
  • Salary: R Undisclosed
  • Position: Permanent Executive position
  • Updated: Posted 12 May 2025 by Datafin
  • Expires: Expires in 6 days

Required Skills

  • Onboard new users (enterprise buyers and suppliers) and guide them through the first steps of using the Marketplace.
  • Deliver product walkthroughs, webinars, training sessions, and customized onboarding support.
  • Act as the first point of contact for users, providing timely and helpful responses to questions and issues.
  • Build strong relationships with key users to foster loyalty, trust, and feedback loops.
  • Champion the voice of the user internally—gather insights, identify pain points, and collaborate with product and engineering to improve the user experience.
  • Create and manage community engagement efforts (e.g., newsletters, events, forums, webinars).
  • Produce and distribute educational content, FAQs, help guides, and product tips to support user success.
  • Represent the platform at events, trade shows, and industry webinars as needed.
  • Monitor user activity and engagement metrics to drive improvements in onboarding and retention.
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